Last Updated: November 1, 2024
At Site 1764332856.216918, we strive to deliver exceptional software development services that meet or exceed your expectations. We understand that circumstances may arise where you need to request a refund or cancel a project. This Refund Policy outlines our procedures and your rights regarding refunds, cancellations, and dispute resolution.
1. Service Satisfaction Guarantee
We stand behind the quality of our work. If you are not satisfied with our services, we will work with you to address your concerns. Our satisfaction guarantee includes:
- Free revisions within the scope of the original project requirements
- Bug fixes for issues in code we delivered for 90 days after project completion
- Dedicated support to resolve any quality concerns
- Mediation for disputes regarding project deliverables
2. Eligibility for Refunds
Refund eligibility depends on the type of service, project stage, and circumstances of the request:
Full Refund Eligibility
You may be eligible for a full refund of unused funds if:
- You cancel within 48 hours of initial payment and before work has commenced
- We are unable to start your project within the agreed timeframe due to our availability
- We determine that we cannot complete the project as specified and mutually agree to terminate
Partial Refund Eligibility
You may be eligible for a partial refund if:
- You cancel an ongoing project after work has commenced
- Project scope is reduced by mutual agreement
- We fail to meet agreed milestones and cannot remedy the situation
Partial refunds will be calculated based on work completed, resources allocated, and any non-recoverable expenses incurred.
Non-Refundable Items
The following are generally non-refundable:
- Work that has been completed and delivered as specified
- Third-party licenses, subscriptions, or services purchased on your behalf
- Rush or expedited service fees once work has begun
- Consultation and discovery phase work that has been completed
- Custom work that cannot be repurposed for other clients
3. Cancellation Policy
Client-Initiated Cancellation
If you wish to cancel a project, please notify us in writing as soon as possible. The following terms apply:
Before Project Commencement
- Full refund of any deposits if cancelled within 48 hours of payment
- 75% refund if cancelled after 48 hours but before work begins
- Administrative fee of up to 10% may be retained for processing
During Active Development
- Payment due for all work completed up to the cancellation date
- Refund of any advance payments for uncompleted work
- Client receives all completed deliverables and work-in-progress
- 30-day notice period may be required as specified in your Service Agreement
Site 1764332856.216918-Initiated Cancellation
We reserve the right to cancel or terminate a project if:
- Client fails to provide necessary materials, feedback, or approvals in a timely manner
- Client fails to make payments as agreed
- Client requests work that violates our policies or applicable laws
- Continuing the project would be commercially unreasonable
In such cases, you will receive a refund for any work not yet completed, minus reasonable costs incurred.
4. Refund Process
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at billing@programmingcourseca.org with the subject line "Refund Request"
- Include your project name/number, payment date, and amount
- Provide a detailed explanation of the reason for your refund request
- Attach any relevant documentation or correspondence
Review Process
Upon receiving your request:
- We will acknowledge receipt within 2 business days
- Our team will review the request and project documentation
- We may contact you for additional information if needed
- A decision will be communicated within 10 business days
Refund Timeline
If your refund is approved:
- Credit card refunds: 5-10 business days to appear on your statement
- Bank transfer refunds: 3-5 business days after processing
- Check refunds: Mailed within 10 business days of approval
5. Dispute Resolution
If you disagree with a refund decision, we offer the following dispute resolution process:
Step 1: Internal Review
Request an internal review by contacting our management team. Include all relevant documentation and a clear explanation of your concerns. Reviews are completed within 5 business days.
Step 2: Mediation
If the internal review does not resolve your concerns, we will engage a mutually agreed-upon mediator. Mediation costs are typically shared equally unless otherwise agreed.
Step 3: Arbitration
Unresolved disputes may proceed to binding arbitration in Toronto, Ontario, as specified in our Terms and Conditions. Arbitration decisions are final and binding on both parties.
6. Project-Specific Considerations
Fixed-Price Projects
For fixed-price projects, refunds are calculated based on the percentage of work completed and approved milestones. Milestone payments for approved deliverables are generally non-refundable.
Time and Materials Projects
For hourly or time-and-materials engagements, you are responsible for payment of all hours worked up to the cancellation date. Any unused retainer balance will be refunded.
Maintenance and Support Contracts
Monthly or annual maintenance contracts:
- Monthly contracts: No refund for the current billing period; future months cancelled
- Annual contracts: Pro-rated refund for unused months, subject to early termination fees as specified in your agreement
7. Special Circumstances
Force Majeure
If a project cannot be completed due to circumstances beyond either party's control (natural disasters, pandemics, government actions, etc.), we will work with you to find a fair resolution, which may include:
- Project suspension with no penalty
- Partial refund based on work completed
- Alternative delivery arrangements
Quality Issues
If you believe deliverables do not meet the agreed specifications, please notify us within 14 days of delivery. We will:
- Review your concerns against the original requirements
- Provide corrections at no additional charge if we agree the work is deficient
- Offer a partial refund if corrections are not feasible
- Engage third-party review if there is disagreement about quality
8. Chargebacks
If you believe a charge is incorrect, please contact us directly before initiating a chargeback with your payment provider. Chargebacks initiated without prior communication may:
- Result in suspension of your account and services
- Incur additional fees that become your responsibility
- Delay resolution of your concerns
We are committed to resolving billing disputes fairly and promptly through direct communication.
9. Contact Us
For refund requests or billing inquiries, please contact:
Business hours: Monday to Friday, 9:00 AM to 6:00 PM EST (excluding Canadian statutory holidays).
10. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase or service agreement will apply to that transaction.
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of those changes.
